Privacy Policy

1. Introduction & Commitment to Privacy

Maple Pakistan (Private) Limited ("Maple Pakistan", "we", "our", or "us") respects the privacy and confidentiality of our industrial clients, engineering partners, and web portal visitors. This Privacy Policy outlines the types of information we gather through our official portal (maple.com.pk and authorized subdomains), how that technical and contact data is utilized, and the stringent security controls maintained to protect it.

2. Information We Collect

We collect information strictly necessary to provide authentic engineering consultancy, prepare formal quotations (RFQs), verify hazardous area equipment specifications, and fulfill commercial contracts:

• Contact Identifiers: Name, professional engineering designation, corporate organization, company email address, official telephone, and WhatsApp contact numbers.
• Project Specifications: Hazardous area zone classifications (Zone 0, 1, 2, 20, 21, 22), gas/dust group definitions (IIA, IIB, IIC), temperature class requirements (T1–T6), bill of quantities (BOQ), Dialux layouts, and technical tender documents submitted via RFQ forms.
• Digital Technical Telemetry: Standard browser header data, IP addresses, referring URLs, and device attributes collected via privacy-focused analytics to optimize page load speeds, download responsiveness, and cyber defenses.

3. Purpose of Processing

Your technical data is processed solely for legitimate industrial business objectives:

• Reviewing engineering requirements and generating verified proposals, wiring schematics, and manufacturer datasheets.
• Processing procurement orders, warranty validation, and delivery logistics across Pakistan (Karachi, Lahore, Islamabad, Multan, and regional terminals).
• Delivering verified technical catalogues, ATEX/IECEx reference charts, and safety compliance seminar updates.
• Maintaining statutory corporate compliance under Pakistani commercial regulations.

4. Zero Third-Party Monetization

Maple Pakistan never sells, rents, leases, or trades client contacts, corporate email addresses, or industrial specifications to external advertising networks or commercial brokers. Data is shared exclusively with certified manufacturers (solely for equipment configuration) and authorized freight logistics carriers when fulfilling project deliveries under formal non-disclosure standards.

5. Data Security & Confidentiality

We employ robust cybersecurity practices including TLS 1.3 encryption in transit, hardened server firewalls, access-restricted database storage, and strict administrative privileges. All RFQ documents and proprietary engineering designs provided by clients remain confidential.

6. Inquiries & Contact Information

If you have questions regarding this Privacy Policy, wish to update your corporate records, or request data removal, please contact our Legal & Compliance Desk: